If you would like to check the current balance of your account, you can do this by logging in your My Dodo. That's why we’re committed to making sure you have access to our support options, including our Energy Assistance Program (Hardship Program). A number of our services have interim billing once you reach certain levels in excess of your monthly plan fee. Payments are automatically deducted on your due date, using your nominated payment method. 3. When you sign up for a Dodo service, your initial payment includes your first month in advance, however billing will not commence until the service has been activated. You can also use our phone payment service* by calling 13 Dodo (13 36 36). We’re testing a new online account management experience called My Dodo. For example, if your account was signed up on the 1st of January, and if became active on the 15th of January, your billing cycle will start on the 15th of every month. Dodo bills are setup to be paid automatically, using your nominated payment method, however if you need to, you can easily pay a bill online! The only exception to this is customers who have their gas account with us as they receive a bill every two months in all states. MMS Pack Add-on* Get unlimited MMS added to your plan every month. We provide you with a variety of different payment methods, which include: Payments will be automatically debited from your nominated payment method on your due date. *Currently only available for phone and internet accounts. Monthly fees for Dodo phone and internet products are paid a month in advance, with any usage or extras, paid at the end of the month. You can also use our phone payment service* by calling 13 Dodo (13 36 36). Bundle Call 13 dodo (13 36 36) Back Support What can we help you with? We’re making it easier for you to manage your Dodo services. If you have viewed your invoice and still don't understand the charges, contact us using our Online Support Form here or via online chat. However, if you are experiencing difficulties paying your bill our Payment Extension options may help. For more specific advice, please call our team on 1300 374 757 (Monday- Friday, 8am – 7pm AEST) and they can talk you through your usage to help you lower your usage and costs. Unfortunately, Post billpay is not available to all Dodo customers, and is only available for Electricity and Gas accounts. Check it out! If you are having difficulty making a payment and need some flexibility, visit My Dodo and go to Payment extension & plan under the Billing & Payment tab to see what options are available to you. Pay my bill Dodo bills are setup to be paid automatically, using your nominated payment method, however if you need to, you can easily pay a bill online! We will not ask you questions or do a financial assessment when you enter into the Energy Assistance Program (Hardship Program), although we will need to understand what you can afford to pay of your energy bills so we can determine if you need a short or long term arrangement. *Phone payments are not available for Electricity and Gas accounts. Your billing cycle starts and ends on the same date every month.
Our Pay my bill service is super easy to use, no messing around, just enter your details here to be taken directly to the payments page. What should I do if I don’t understand a charge on my invoice. Occasionally there may be delays in charges being passed onto us by our wholesalers. Our Energy Assistance Program (Hardship Program) is primarily available to our active residential customers. If you need additional support our Financial Hardship Policy provides a variety of additional options to help get you back in control. Once your bill is generated, you only need to pay the difference between your balance, and the owing amount. . Your invoice will give you an itemised account of all your recent activity and can help explain any unknown charges. We provide you with a variety of different payment methods, which include: Payments will be automatically debited from your nominated payment method on your due date.
For some account types, if you incur usage charges that are significantly higher than your monthly service fee, we will notify you by SMS and/or email. Customers in South Australia, Queensland and New South Wales are on a quarterly billing cycle with their electricity bill.
Our Pay my bill service is super easy to use, no messing around, just enter your details here to be taken directly to the payments page. You can also pay your account via BPAY**, you can find your BPAY payment details on your invoice. That's why we’re committed to making sure you have access to our support options, including our Energy Assistance Program (Hardship Program). At Dodo, we understand that financial circumstances can change, making it difficult to pay your energy bill on time.
Pay my bill Dodo bills are setup to be paid automatically, using your nominated payment method, however if you need to, you can easily pay a bill online! Those Victorian customers already with Dodo Power and Gas will continue to remain on their existing bill frequency.
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